case in point, what happened in this bridal shop in detroit, michigan. hekmat has owned and operated the first lady bridal shop for more than 25 years, but it wasn't until march 2010 that he truly met his match. >> that bride was annoying from the beginning, but we cope with it. this is our business, and we have to treat everybody, you know, fairly. >> the bride had purchased a wedding dress from him. after several fittings, she returns to the store for her gown, but there's one small problem. >> she wanted to take the dress without paying the balance remaining on the dress. i told her dress cannot leave the store unless you pay for it in full. >> he says the irate customer refuses to pay on the spot, but promises to bring him the money the next day. >> i said, look, we cannot give you the dress unless you pay the money. so she went outside and she came back with a credit card. >> but the credit card is not hers, and he will only accept cash. >> she became more agitated, louder, and she says i'm going to call police and so on and so forth. i said, go ahe